How Belleria Italian Pizza Gains Peace of Mind

We’re back on the road with the Total Touch Experience. We're here at a local pizza shop Belleria Pizza, just outside of Youngstown, to learn how their employees use Total Touch daily, and how Total Touch makes managing the day-to-day operations of their restaurant easier.

I’m talking with Joe, the owner at Belleria Pizza, who chose the Total Touch POS Restaurant Management System.

Why did you choose Total Touch POS for your pizza shop?

it was cost-effective at Harbor Touch but they didn't have all the pizza shop management features I needed with being delivery and takeout.

I wasn't able to keep track of deliveries, it was just a lot of extra paperwork that I didn't need at the time. With Total Touch, I can keep track of where my drivers are, and which driver has what delivery. And it's just easier! If there's a problem with anything, all I do is go on the computer, it tells me where he is or where it should be. The driver management system was one of the key components that really sold me on the system.

Do your drivers use the mobile payment option?

Yes, it’s called SwipeSimple and drivers carry the print unit with them.

What features do you like the most about the Total Touch System?

I like to keep track of inventory. You can turn off the buttons. If you run out of something, you can just go to your back office and it takes five seconds to turn off. Total Touch POS Customer Service is amazing. Anytime I've ever had a problem, it is fixed within five minutes. And if it's not, Customer Support gets back to me pretty quickly. The local US-based Customer service is phenomenal.

The process leading up to choosing the system was a great one. My sales rep reviewed my credit card processing statement from Harbor Touch and showed how much I was going to save within a year, three years, five years. Anytime I needed something in the process, she was there when I needed her.

That's important with a busy pizza shop like this. You know, it's important to have a really smooth and easy transition from the old system to your new system. Yeah, so it sounds like the installation process was what you expected if not better? Yes. 

Now you're also using the online restaurant ordering platform?

Yes, it's great! Before I set up online ordering for my restaurant using the Total Touch Web Orderin system, I was averaging about $2,500 a month in sales which cost me almost $800 a month. It all integrates and costs me $100 a month. I'm saving hundreds p month.

That's what Total Touch is all about — putting more money in your pocket, saving you money — How is it with the employees?

The employees love it, it's easy for them. We all learned it. I learned it in about an hour, they learned it all within the first day, easy to use, very easy. Anytime they've had a problem, they get a hold of me, we can get it resolved instantly. We never wasted any time getting things done.

As a small operator, I'm sure that you know you have limited staff, and for them to be able to use it. And would it be easy for them is great because it just makes them happier. It makes running your business much more efficient and writing easier on your mind. Right?

Very easy.

As an owner, it's tough to get some personal time, right? When you step away, do you do you log in remotely and see what your sales are? See what your inventory is?

Yes, you can see up to 15 minutes prior to the sales so you know within the last 15 minutes where you're at. You can check all your no sales if you're on vacation. So you have peace of mind that I could see if somebody pulled in orders, or anything like it. We log in anytime that door opens or anything time something goes on or off. Total Touch POS cloud reporting (helps us with security) tells you what’s going on and you could sync it up with your camera so you can always go in and see what's going on.

It's great to have peace of mind.