10 Frequently Asked Questions about Total Touch Features and Benefits

Over the years, the Total Touch point of sale system evolved from traditional POS software to a fresh, modern restaurant management and POS solution. Total Touch POS is packed with intuitive features to help restaurants like yours increase profitability and improve efficiency.

As any responsible restaurant business owner should, you probably have questions about these features. We’re happy to answer them! In this post, we’ll share the most common questions we hear about the unique features and benefits of Total Touch. If you don’t find the answer you are looking for, please do not hesitate to contact us.

10 Total Touch FAQs

1. Will Total Touch work with my current merchant service provider?

A: The Total Touch software is compatible with most merchant service providers. Our Total Freedom Guarantee puts you in control of your payment processing. That means you can keep your current processing relationship going strong, or experience the advantages of partnering with our preferred processor, Electronic Merchant Systems. Here are a few of the other processors we are compatible with:

• Elavon
• Chase
• First Data
• Global Payments
• TSYS
• WorldPay

2. Does Total Touch support gift card and loyalty programs?

A: Yes! Total Touch includes complete Factor 4 Gift Card integration for gift and loyalty card programs. This fully integrated software also supports Altus Premier if you have a gift card program through Electronic Merchant Systems.

3. Is Total Touch cloud-based?

A: Yes, but that’s not all! Total Touch is a hybrid server and cloud-based restaurant management system. This means that menu items, orders, sales, and employee data are entered into the software at your restaurant, while business analytics and reports are stored in the cloud. Cloud storage allows you to access your comprehensive reporting anytime, anywhere through a simple login.

4. Can I set up restaurant online ordering with Total Touch?

A: Yes! Total Touch supports online ordering system for restaurants through Total Touch Web Ordering. You can integrate the best online ordering systems for restaurants directly with your restaurant point of sale system or add it as a separate feature on your website. Either way, Total Touch will help you with customization and installation of Total Touch Web Ordering.

5. What restaurant types are best served by Total Touch?

A: All types! Total Touch is a preferred solution for every kind of restaurant; from quick-service pizzerias, to taverns, burger stops, premier fine dining rooms, and everything in-between.

6. How can Total Touch help me manage my restaurant?

A: We have crafted specific features to help you improve operations and better manage your restaurant. Here are a few of them:

• Open Table Management: Manage tables, servers, and improve the guest experience from the front of house or back office.
  
• Bar Tab Pre-Authorization: Keep profits healthy by ensuring bartenders accurately charge for each drink.
  
• Kitchen Display System: Total Touch offers support for KDS and expo kitchen printers to maintain order accuracy from the dining room to the kitchen.
  
• Pour Control and Weights & Measures: Avoid errors and maintain better control of alcohol and ingredient costs. Our integrated scale is NTEP certified.
  
• Employee Scheduling & Timekeeping: Schedule staff for busy weekends and track employee time from any Total Touch terminal.

7. Can Total Touch help me track inventory?

A: You bet! We offer comprehensive inventory tracking and an item quantity countdown for complete inventory management.

8. My managers, kitchen team, and servers all need to access different aspects of the system. Is that something Total Touch can handle?

A: Absolutely. You can easily manage employee permissions within the system and empower your staff to best serve the needs of your customers.

9. What happens if I have an issue with my system during dinner service?

A: In the unlikely event you experience issues with your Total Touch software, hardware, or credit card processing, you can get the help you need through your Authorized Dealer or Sales Professional. Click here to learn more. If you have chosen Electronic Merchant Systems as your payment processor, you also have the option to call their 24/7/365 live support team at 800-615-1330.

10. Does Total Touch have an option for splitting checks?

A: Yes! Total Touch POS does have an option for splitting checks. With Total Touch, your servers have the option to split checks by seat or split bar tabs by drink.

As we continue to develop new features and improve the existing options, information will be posted on the Total Touch feature release page.

If you have any other questions about Total Touch or its features, please contact us! We’d be happy to talk more about this solution or schedule a demonstration for your restaurant.