Total Touch Answers 8 Questions All Restaurant Owners Should Ask

It’s the central hub through which orders are entered, tickets are printed, payments are accepted, employees are managed, and more. If you’re just starting out or need a new system, how can you be sure your new POS won’t flop?

According to a recent article by Reforming Retail , there are eight attributes to look for when choosing your next POS partner. If you get positive answers to all of these questions, there’s a good indication your partnership will be successful. If not, maybe try doing a bit more research before making a commitment. 

Before you sign that contract, Reforming Retail recommends that you consider the following questions:

1. Is your POS company shipping new code often?
2. Is your POS company actively investing in a stable API and are integrations financially onerous?
3. How does the POS company work with partners and what solutions do they prefer you source from them?
4. Does the POS only offer one payments processing option?
5. Does the POS boast “Free POS”?
6. How does the POS company handle their mistakes?
7. What does the POS company do with your data?
8. Does the POS offer offline and online capabilities?

There you have it. End of blog post! 

We’re joking, of course. We couldn’t simply leave you with a bunch of unanswered questions to research for yourself! That’s extra work you don’t need on your plate. In this post, we will answer these eight questions for you as they relate to Total Touch. 

1. Is your POS company shipping new code often?

We believe your POS system should be more than just a system, it should be a solution backed by powerful software. As such, Total Touch is a complete POS software solution designed to not only process payments, but help you effectively manage your restaurant. We consistently monitor the software and present version updates and improvements to keep your restaurant running as smoothly as possible.

2. Is your POS company actively investing in a stable API and are integrations financially onerous?

An important part of our job at Total Touch is to make sure your payment processing equipment is as secure as possible for you and your customers. As such, we do invest in a stable API, because we know it’s in the best interests of our merchants. Total Touch also provides opportunities for easily and affordably integrating your loyalty program and more. If you need to integrate something new to your system, just let us know and we can help provide a solution.

3. How does the POS company work with partners and what solutions do they prefer you source from them?

The most important partner for your POS company to have is probably a payment processor. After all, you want to make sure you get paid for the food and service you offer. Total Touch does have a payment processing partner, Electronic Merchant Systems (EMS). We highly recommend using EMS as your payment processor, as they have some of the best 24/7/365 customer support available in the industry. However, if you prefer to stick with your current processor, you can do so with Total Touch. Our system is compatible with most payment processors. 

4. Does the POS only offer one payments processing option?

Nope! The Total Touch POS system is equipped to handle all payment types, from cash, check, credit cards, debit cards, gift cards, and more. As long as your payment processor supports the payment type, Total Touch can handle it.

5. Does the POS boast “Free POS”?

We cannot tell a lie. No, Total Touch is not free, and we don’t market it as such. However, it is a very affordable solution that can help improve the profitability of your restaurant. Find a dealer near you to learn more about Total Touch and pricing options for your restaurant.

6. How does the POS company handle their mistakes?

We proudly uphold the values of integrity, transparency, and professionalism. If we make a mistake with your Total Touch system, please let us know and we will do everything in our power to make it right.

7. What does the POS company do with your data?

The only thing we do with your data and your customers’ data is keep it safe. Our payment processing partner, EMS, is fully PCI-compliant and has been for over a decade. If you choose Total Touch and EMS, you can rest assured that all payment data and personal information is securely managed.

8. Does the POS offer offline and online capabilities?

Yes! Total Touch is both cloud and server-based. This means you’ll never experience system downtime during an internet interruption, but can also access reports from anywhere. It’s the best of both worlds!

We hope that this helps you in your search for the next great POS system for your restaurant. If you have any questions about our answers to these questions or would like to learn more about Total Touch, please contact us .