How to Process Voids & Refunds in Transit Merchant Center

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First, use your cursor to hover over the left menu pane and select reports 

1. To void a refund, a transaction click on the transaction details report. 
2. You can refund a transaction if it has been settled. If the transaction hasn't been settled, you avoid the transaction.
3. Next, complete the transaction search query. This can be done in a maximum of seven-day increments.

Set your date range by clicking on the calendar from day today.

You can also enter additional information based on the search criteria. For a more exact search query, click on search to continue under the return void column. Use the drop-down to select partial or full. 

• If you select full, it will be for a full amount, and you can click submit 
• If you select partial, then enter in the amount that you wish to refund, then click submit.

Now you can review the transactions that you wish to proceed with. 

• Once verified, click submit, and now you can review the transactions that were completed. 
• Nnce satisfied with the information, click ok, and that will return you to the transaction detail page.